The quickest way to reach us is by phone or email. Please include the email address you used on your request so we can find it quickly, and never send your full Social Security number or bank account number by email.
Springfield, IL 62701
Ways to reach us
Our support team can be reached by email at [email protected], by phone at (888) 296-0218, or by mail at 6437 Chestnut Road, Suite 291, Springfield, IL 62701.
- Email: [email protected] (we aim to reply within one business day)
- Phone: (888) 296-0218
- Mail: 6437 Chestnut Road, Suite 291, Springfield, IL 62701
Support hours
Phone support is open Monday through Friday from 8 a.m. to 8 p.m. Central Time and Saturday from 9 a.m. to 2 p.m. Central Time. Emails sent outside these hours are answered on the next business day.
We are closed on Sundays and major federal holidays. Our online request form remains available at all hours.
What we can and cannot help with
We can answer questions about our request form, explain how matching works, resend information, and handle privacy requests. We cannot change a lender's rates, fees, terms, or approval decisions, because each lender sets those independently.
Common topics we handle include trouble finishing the form, questions about why you were or were not shown an offer, stopping marketing emails or texts, and correcting contact details on a request. We cannot see or adjust your loan balance, process a loan payment, or speed up funding once a lender has your application.
How to reach your lender
Your lender's contact details appear in your loan agreement, approval email, and the lender's own website. For payments, due dates, balances, or hardship requests, contact the lender directly, since it owns and services your account.
If you cannot find your lender's information, call or email us with the date of your request and we will help identify which lender you were connected with.
How to request data deletion
To request deletion of your personal information, email [email protected] with the subject line "Data Request" or call (888) 296-0218. We verify your identity before acting and respond within the time required by law.
Deleting data from our systems does not delete copies held by lenders that already received your request; you may need to contact them as well. Our privacy policy explains your rights, what we keep for legal reasons, and how to opt out of marketing.
Complaint process
Complaints about our service can be sent by email, phone, or mail. We acknowledge each complaint within two business days, investigate, and send a written response, usually within fifteen business days.
Please describe what happened, when, and the outcome you would like. If your complaint concerns a lender, we will share it with that lender and review whether it still meets our partner standards. You may also contact the Consumer Financial Protection Bureau or your state's financial regulator at any time. To learn more about how our service and partners work, see about us and our terms of use.